Hello, I’m Emilio Arellano, Web Development Student
Customer Service Specialist & Salesman Based in Costa Rica.

I optimize business processes

I develop automation solutions

I manage customer operations

I lead technical teams

I deliver IT solutions

Porfolio

Bonsai Profesional Chu

TechPlugCR

About

Hello! I’m Emilio Arellano. a web development student, with over 6 years of experience in customer service and sales.

  • Residence: Costa Rica
  • Looking for: Full-Time Position
  • Address: Alajuela, Costa Rica
  • Phone: +(506) 6008-6080
  • E-mail: contact@acemilio.info
Download CV
Services
Web Development
I create modern and mobile-ready website that will help you reach your audience.
Automated Contracts
I build automated contract solutions that streamline customer processing.
Customer Service Specialist
I provide exceptional customer service and support to ensure client satisfaction.
Technical Support
I provide technical support and troubleshooting for software and hardware issues.
Tool Creation
I create custom tools and solutions to enhance productivity and efficiency.
Spanish & English
I am fluent in both Spanish and English, allowing me to communicate effectively with a diverse range of clients.
Process Optimization
I analyze and optimize business processes to reduce processing time by up to 40% and increase efficiency.
Team Leadership
I lead and train cross-functional teams to achieve sales increases of 20-120% through strategic guidance.
Training & Development
I design and deliver comprehensive training programs for teams on technology, sales, and customer service excellence.
Project Management
I manage end-to-end project lifecycles with stakeholder coordination and successful implementation delivery.
Remote Work Solutions
I specialize in remote work tools and processes, maintaining 98%+ SLA compliance in distributed team environments.
Experience
May 2023 - Present
Customer Operations Specialist - Nexus Solutions
- Process Optimization: Reduced average case resolution time by 5 minutes through systematic workflow analysis and automation implementation, improving overall team efficiency by 15%
- Custom Solution Development: Designed and deployed a proprietary quotation website that decreased processing time by 40%, directly impacting customer satisfaction scores
- Multi-channel Support: Managed customer reservations and support across phone, email, and chat platforms, maintaining 98%+ SLA compliance
- System Administration: Administered comprehensive ticketing system for issue tracking and resolution, ensuring data integrity and reporting accuracy
- Technical Support: Provided advanced troubleshooting for reservation systems, reducing escalation rates and improving first-call resolution
- Financial Operations: Generated detailed billing and quotations supporting both finance and customer service departments

See All Experience on LinkedIn
Skills
TECHNICAL SKILLS
- Business Process Modeling (BPMN) & Workflow Optimization
- Data Analysis & Reporting • Performance Metrics Development
- CRM Platforms (HubSpot, Beesion)
- Ticketing Systems & Incident Management
- Remote Support Tools (TeamViewer, AnyDesk, RDP)
- Web Development (HTML, CSS, JavaScript)
- Custom Tool Creation & System Integration
- Windows OS Administration & Network Troubleshooting
- Database Management • SAP Basic • ODA Systems
LEADERSHIP & SOFT SKILLS
- Project Management & Stakeholder Coordination
- Team Leadership, Training & Performance Management
- Customer Success & Conflict Resolution
- Bilingual Communication (English/Spanish)
- Critical Thinking & Problem Solving
- Adaptability & Performance Under Pressure
- Remote Work & Cross-cultural Communication
Design Skills
  • Web Design
    80%
  • Photoshop
    85%
  • Mobile Optimization
    90%
Languages Skills
  • English
    80%
  • Spanish
    90%
Coding Skills
  • WordPress
    80%
    80%
  • Bootstrap / CSS Frameworks
    85%
    85%
  • JavaScript
    75%
    75%
  • HTML / CSS
    90%
    90%
Knowledge
  • Website hosting
  • Technical Support Solutions
  • Workflow Analysis
  • Ticketing System Management
  • Quality Assurance
  • Search Engine Optimization
  • UX Optimization
  • Custom Solution Development
  • Business Process Optimization
  • Performance Metrics Analysis
  • CRM Platform Management
  • Remote Team Leadership
  • Database Management
  • Web Development
  • Multi-channel Communication
  • Training Program Development
  • SLA Compliance Management
  • Business Process Modeling
  • Sales Performance Analysis
  • Network Troubleshooting
  • Digital Marketing Strategy
  • Incident Management
  • Contract Processing
  • Financial Operations
Interests
Technology
Staying current with emerging tech trends and automation tools.
Gaming
Exploring game design and interactive user experiences.
Family Travel
Visiting new places with my wife and son.
Reading
Business and technology books, continuous learning.
Web Development
Building custom solutions and learning new programming languages.
Process Optimization
Finding innovative ways to improve workflows and efficiency.
Languages
Expanding communication skills and cultural understanding.
Problem Solving
Tackling complex technical and business challenges creatively.
Contacts
Phone
+ (506) 6008-6080
WhatsApp
Send a Message
Email
contact@acemilio.info
Address
Alajuela, Costa Rica
Full-Time
I am available for Full-Time hire

E: contact@acemilio.info

T: +(506) 6008-6080